Jennifer Bentley, RN, West Shore Medical Center Project Leader; Thomas J. Veryser, DDS, MHSA, Michigan Center for Rural Health Board member representing the Office of the Governor; and John Barnas, Executive Director of the Michigan Center for Rural Health
Michigan Center for Rural Health honors hospital for excellence in patient care
The Michigan Center for Rural Health has honored West Shore Medical Center with a 2012 Spirit of Quality Award in recognition of quality improvement efforts related to treatment of patients with congestive heart failure (CHF).
West Shore Medical Center Case Manager and Abstractor Jennifer Bentley, RN, spearheaded a project designed to improve health outcomes for people with CHF. A multidisciplinary team studied best practices to determine how West Shore could better serve patients with heart failure. “We learned that the discharge planning process is crucial to the patient’s success at managing the condition at home, preventing readmission to the hospital, and improving the patient’s overall quality of life,” said Bentley. “We changed processes and improved staff training to ensure patients with heart failure are getting and understanding all the information they need about proper diet, activity, and after care to help them be healthy at home.”
“Award recipients are committed to providing their patients with high quality health care,” said John Barnas, Executive Director of the Michigan Center for Rural Health. “The Michigan Center for Rural Health is pleased to sponsor this award, which recognizes the dedication of hospital staff to provide the right care to the right patient each and every time.”
“Together our staff is demonstrating we are providing the very best in medical care,” said Diane Banks, Vice President of Performance Improvement. “West Shore Medical Center is committed to the tenets of quality improvement that embrace evidence-based medicine to improve health outcomes.”
West Shore Medical Center's multidisciplinary team embraced meaningful changes that benefit the organization as a whole and focus on issues that are central to the organization’s service delivery and quality of services in order to create interventions that improved care for patients with CHF.
West Shore was presented with the Spirit of Quality Award at a ceremony held during the 13th Annual Michigan Critical Access Hospital Conference November 8, 2012, in Boyne Falls, Mich. The Michigan Center for Rural Health is a non-profit organization formed in 1991 as part of a nationwide, federal and state initiative to recognize the importance of rural health care and to create a mechanism for resources to flow to rural areas. This is the fourth year the Michigan Center for Rural Health has offered the quality award.