GENERAL SUMMARY:
Reporting to the Vice President of Patient Care Services, this position is responsible for management of the operations and activities of the Emergency Department and EMS lines of service to achieve quality improvement, fiscal, productivity, and patient satisfaction goals in support of strategic objectives. Assumes the role as leader in planning, directing, and managing these departments and staff to assure quality service on a 24 hour basis while complying with policy and procedures, promoting teamwork for physicians and all healthcare providers, promoting internal and external customer satisfaction and for appropriate resource management.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Prepares and administers departmental budget(s). Assures that expenditures are within budget, provides direction and feedback related budgetary issues to Coordinator.
Oversees recruitment, selection, and retention of qualified staff. Oversees staffing plan to assure that staffing is adequate, productivity targets are met, and skill mix is appropriate.
Oversees the ongoing evaluation and competency of clinical/nursing staff. Assures that performance issues are addressed in a timely manner and evaluations are completed.
Assures compliance with accreditation and regulatory standards, and hospital policies and procedures. Reviews departmental policies and procedures.
Works cooperatively and maintains communication with other departments and external parties to facilitate quality patient care, resolve problems, and exchange information. Investigates and resolves issues and concerns related to areas of oversight. Accepts responsibility for care provided in those areas.
Accountable for the operation and performance of departments, including: staffing, competency, safety, quality, outcomes, and appropriateness of care.
Collaborates with other departments to assure that appropriate policies and procedures are developed to address transfers, surgeries, emergency needs, and employee relations issues.
Collaborates with Performance Improvement on the development of clinical pathways, physician order sets, nursing care plans, patient education materials, and discharge instructions.
Collaborates with the Nursing leadership on the development of clinical competencies and educational programs for clinical staff. Assists in identifying educational needs and monitoring competency.
Collaborates with the Risk Management Coordinator to identify patient safety issues and develop strategies to reduce risk.
Directs the implementation of infection control policies and procedures in departments of accountability.
Collaborates with Employee Health to promote employee safety and develop policies and procedures to reduce employee risk.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Current licensure to practice professional nursing in the State of Michigan, Bachelor of Science in Nursing Degree required, Masters preferred.
Knowledge and experience in trauma services, Emergency Medical Services (EMS) and disaster planning preferred.
Previous management experience required to a) acquire an in-depth knowledge of nursing theory, practice and standards, b) acquire a thorough knowledge of the Medical Center's policies and procedures, c) acquire a working knowledge of the legal aspects of patient care and admissions, d) develop effective managerial and supervisory skills, and e) develop clinical expertise necessary to function as a role model, and evaluate quality of care provided. Suitable managerial and supervisory skills.
BLS and Advanced Cardiac Life Support Certification required.
Analytical ability to assist with complex patient care and associate situations, investigate and resolve administrative problems, evaluate patient care, adjust schedules & assignments, as well as unit development, and policies and procedures in collaboration with nursing staff.
Analytical ability as well as visual, hearing and sensory touch acuity necessary to assess patients' condition, developmental needs, and utilize the nursing process and professional judgment in providing care to patients of all age populations (i.e., peds, geriatric, adolescent, and adult).
Interpersonal skills necessary to frequently interact with patients, family members, associates, physicians, and representatives of outside agencies.
Managerial skills necessary to plan, organize, influence, and integrate work of professional and nonprofessional associates. Ability to counsel associates and team resolve work related problems.
Emotional/mental ability to perform effectively and efficiently under pressure in stressful situations.
Proficient with the use of a computer & Microsoft office.
