GENERAL SUMMARY:

 Reports to the President and is responsible for developing and implementing programs designed to improve and enhance the delivery of patient care as well as improve patient/customer satisfaction.  As a member of the senior leadership team, participates in the development and implementation of strategies and tactics.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Areas of responsibility include: Medical / Surgical, CCU, OB, Surgical Services, Infusion Therapy, Wound Care, Emergency Department, EMS, Respiratory Therapy, Sleep Center, and Diabetes Education.

In consultation with, and by approval of, the President, Medical Staff and Board, documents and institutes an organizational philosophy of best practice patient care consistent with West Shore's Guiding Principle, Mission, Vision, and Values; and the five pillars of people, service, quality, growth and finance.

Directs the creation, approval, and implementation of inpatient and outpatient care delivery systems which comply with Nursing and other clinical standards of practice; and oversees the preparation and presentation of quarterly status reports to the Executive Council, Medical Staff and Board. 

Along with other Executives, on an individual and group basis, contributes expertise and other input based on knowledge and responsibility for Division components, to the development of West Shore's comprehensive Strategic Plan every three to five years, and the annual updates of the Strategic Plan.

Responsible for identifying, evaluating, recommending, obtaining approval, and/or implementing Division activities, including joint ventures with Munson system operating units, which improve West Shore's effectiveness and/or efficiency in the delivery of inpatient, outpatient, and/or community health services.

Oversees the annual development of Division and departmental tactics, and other activities necessary to support the successful achievement of the Medical Center's Strategic Plan, and Marketing Plan.

Develops and obtains approval of, implements, and refines a Division organization structure which facilitates the effective and efficient delivery of inpatient, outpatient, and community health services on an intra and interdepartmental basis, including the integration of contract services, and interdependent organizations.

Directs the creation, approval, and institution of programs of patient and environmental safety which comply with agency requirements.

Assists in the development, approval, and implementation of organization-wide programs of performance improvement which comply with all applicable licensure and certification agency requirements, and appropriately involve the Medical Staff.

In collaboration with the VP of Performance Improvement, oversees annual patient satisfaction surveys, including acquisition and dissemination of results to managers; training of managers in the use of data for performance improvement; and interpretation, communication, and application of information necessary for strategic planning, marketing, and/or other organizational purposes.

Assures the Medical Center's overall compliance with certification and licensure agency requirements.  In cooperation with the Vice President of Performance Improvement, institutes and refines the  Medical Center's system of performance improvement within the Division.

Assists the Chief Operating Officer in the creation and presentation of feasibility studies and business plans for new and/or expanded services; and takes over primary responsibility for implementation of approved or modified services which are part of the Division.

In conjunction with the Chief Operating Officer, performs a periodic Community Health Needs Assessment, and based on those results and other factors, directs the development and implementation of community health services, enlisting the appropriate cooperation and assistance of other health and human service agencies, turning information and matters over to them to address for those things they are better equipped to handle by virtue of expertise and other resources.

Acts as a role model and coach and works with members of middle management to develop and enhance their skills and abilities.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Knowledge of nursing practices and principles as well as healthcare operations at a level normally acquired through a Master's degree in nursing, business, or related field.

Current State of Michigan RN license. BSN required, MSN preferred. Five to seven years of progressively more responsible experience required to gain knowledge and expertise in overall healthcare operations and strategies necessary to enhance and improve the delivery of patient care.

Interpersonal skills necessary to interact effectively with a wide range of internal personnel as well as Board members and external parties.